Troubleshooting begins with trouble, but should not end with you shooting yourself, or your product. Always do your homework, "google it" and learn all you can about it. Once you educate yourself, try following our guidelines. Take your time to perform each step you may resolve the problem yourself. If not just call us! The more you know about the problem the less cost for us to diagnose and then fix it!
Our Troubleshooting Tips: OUR 3-STEP APPROACH
STEP 1: WHAT YOU OBSERVE AND DISCOVER...
(The Correct Diagnosis Is More Likely To Yield The Correct Prognosis)
Study your problem. What are the characteristics ov f the failure? What's not occurring? Is the source of power functioning? Are cables properly connected? Does it behave the same way each time under identical conditions? If not write down and document the differences. Take copious notes. The more information you write down will enhance the probability of discovering the problem.
STEP 2: CAN YOU FIND THE DEFECT?...WHAT HAS MALFUNCTIONED?...WHAT PART IS BAD?
(Be Sure You've Found The Problem And It Is Only That Part)
What's wrong with this part? What is it supposed to do? Can it function independently of other related parts? Can I somehow test it? Is there another unit I can plug it into to test it without causing collateral damage? Is there another good identical part I can compare it with and test it against? Isolate the good part in the bad unit or the bad part in the good unit. Note and prove your results!!
STEP 3: WHAT IS YOUR PROOF? RATIONALIZE YOUR CONCLUSION TO BE RIGHT!
(Double Check Yourself. Make Sure of Your Analysis)
This is your point of no return! You should have three or more validations that fortify your position. Now, if you are sure you have proceeded properly, restore all physical connections. However, review all your steps before activating or powering up. Still unsure? give us a quick call and go over your process with one of our trained technicians, there's no charge.